Exchange & Return Policy
EXCLUSIVE PIECES. THOUGHTFUL CHOICES.
A special piece, chosen just for your little one.
Our online collections are released in strictly limited drops, with only one piece per size in each design. Please take a moment to review our exchange and return policy before placing your order.
All sales are final
Once payment has been processed, orders cannot be cancelled. We do not offer cash refunds or returns for a change of mind. If your garment arrives with a manufacturing defect, please follow the steps below so we can help.
Size exchanges
With no duplicate restocks of the same design, we are unable to accommodate exchanges for a different size. Please double-check your child’s measurements against our size guide and the product details before ordering.
Unsure about the fit? Message us with the product link and your child’s measurements before purchasing. We’ll be happy to help you choose.
Damaged or defective items
If your garment arrives with a manufacturing defect, please message us within 24 hours of delivery with your order number, a description of the issue and an unboxing video showing the garment and the defect. Clear close-up photos will also help us review your request.
Contact us directly on WhatsApp using the button below, or email support@kanha.my. Please keep the garment, tags and packaging, and do not wash, alter or wear the item while we review the issue.
We’ll review the details promptly and work with you on an appropriate resolution. Please wait for our instructions before returning any item.
Thank you for choosing Kanha V Thread and supporting our carefully curated collections.